When an employer receives a complaint or becomes aware of a conduct issue, it's not always appropriate to go down a traditional disciplinary path.
Watch this HR Daily Premium Q&A to understand alternative options available and how to determine which is best in various circumstances.
The Zalt Group director Zandy Fell and HR Daily editor Jo Knox will discuss:
- what constitutes a complaint or notification of an issue;
- preliminary assessments;
- workplace investigations;
- mediation;
- cultural reviews;
- coaching and feedback;
- quality circles; and more.
About Zandy Fell:
Zandy Fell is passionate about conflict resolution and, with a background in law, employee relations, industrial relations and diversity, she understands workplace issues intimately.
Known for her creative and transparent approach to problem-solving, she challenges the status quo and questions limitations. She's been described as "compassionately confronting".
Zandy's career highlights include changing Toyota's industrial relations culture to one of employee relations – influencing senior internal and union management to think differently and relate to each other more positively – and acting as a restorative engagement facilitator for the Defence Abuse Response Taskforce.