Log in or become a subscriber

A consulting firm's "disastrous" use of generative AI in a government-commissioned report demonstrates a failure of alignment between technology and culture, and highlights a risk many organisations are yet to address, a culture expert says.

The question for today's leaders is not whether their organisations can use AI, but whether their culture makes them "trustworthy custodians of AI", because when it comes to the workplace, culture is "the true operating system", says Culture Plus Consulting founder Felicity Menzies.

A culture that "prizes speed and efficiency above all else will use AI to move faster – sometimes at the expense of quality or ethics", she tells HR Daily.

Conversely, one that is grounded in reflection, integrity, and curiosity will use AI to deepen insight and broaden participation...