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Managing workplace violence and aggression as a psychosocial hazard requires considering not just the different risk profiles of particular workers, but how they respond differently to incidents, an expert says.

Psychological injury claims data shows there is both a gendered dimension to this hazard and a generational one, according to Allianz Australia national manager of mental health strategy and delivery, Brianna Cattanach.

Staying mindful of this helps workplaces to "be more thoughtful about the things that will actually keep their staff safe, and then also how they provide support if an incident does occur", she says in a new HR Daily Premium Q&A.

Some practical principles will apply to all workers, but increasingly varying communication preferences across generations mean that "there's a real need to have variation in how that support is delivered"...