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Complex matters require managing emotions, including HR's
Complex workplace matters often involve "intense emotions", and it's important for HR not to overlook these in the parties, and themselves, when striving for resolution, according to a workplace relations specialist.
In recent conversations with HR practitioners, highlighting the importance of allowing space for emotions when dealing with workplace matters has prompted a lot of positive feedback, Humanify HR Consulting managing director Sarah Queenan tells HR Daily.
"Particularly in a conflict scenario or dispute scenario, only 20% of it is about the legal or technical policy process," she explains.
"The other 80% of it is often about the emotions of the parties. The emotions are driving their decision making and the way that they're approaching different things"...
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