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Empathy has the power to transform hidden workplace resentment into constructive dialogue, but in many organisations it's still seen as a soft skill rather than a powerful leadership tool, a strategy consultant says.

"It is vital to understand that the role of a leader inherently involves making tough decisions, sometimes under pressure and with incomplete information. This is where empathy can help. By gathering more information, we can make better decisions," Empathic Consulting CEO Daniel Murray says in his new book, The Empathy Gap.

Based on his 18 years of experience consulting to corporate and not-for-profit organisations, Murray says empathetic leadership drives performance, fuels innovation, and unites teams...