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Employers have ample motivation to care about their employees' psychological safety and mental health, but they're still "missing a trick" when it comes to implementing preventative strategies at an organisational level, a psychologist says.

Programs that target individual health, wellbeing, and resilience are great, but so is deep diving into job design and work design, and the latter is something Rehab Management head of innovation and psychological services Michelle Barratt says she doesn't see often enough.

When employers conduct job task analyses with a safety lens, they often identify small wins that can make a significant difference to a large number of employees, Barratt tells HR Daily.

"If you have organisations that are having problems with customer aggression, or unhappy customers, [or] disgruntled customers, often there's a bit of a feeling that 'all that just happens'," she says by way of example...