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FWC reports lower satisfaction with conciliation services
The Fair Work Commission's workload pressures are contributing to lower satisfaction scores from parties using its dispute resolution processes, according to its annual report.
The Commission's 'positive user experience rating', which focuses on staff conciliation services, dropped to 78% in FY26.
The report notes, however, that the overall experience rating isn't directly comparable to last year's 87%, as this included metrics from Workplace Advice Service recipients; rather, the comparable rating was 85%.
General protections dismissal parties (62%) drove the decline; the report states the rating was higher for unfair dismissal parties (82%), and that the overall figure remains above the Commission's target threshold of 75%...
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