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The best way to deal with a workplace conflict depends on the level of trust and shared values between the parties, as what works in one situation can spell disaster in another, according to a workplace commentator.

Conflict is a necessary ingredient to organisational success, and cultures that encourage avoidance and surface-level harmony do so at their peril, author and entrepreneur Tim Duggan tells HR Daily.

Duggan writes a column about work for mainstream newspapers, and says he realised recently that almost all his topics have involved some form of tension.

"I think we are at a particularly tense moment in workplaces," he says. Whether it's office-time mandates, different generations, AI, or productivity, there are "rising tensions everywhere you look"...