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Introducing a new employee experience system around the same time as a company-wide culture-change initiative has helped a global employer to monitor, measure and ultimately improve its safety performance.

Speaking at the Qualtrics X4 Experience Management Summit in Sydney this week, mining group South32's general manager of HR strategy, performance and culture, Lincoln Cox, said the organisation has used engagement surveys since it was first spun out of BHP in 2015.

However, until 2020, it used a paper-based system, which – for a company with 8,600 employees scattered across 17 countries, speaking multiple languages – was slow and unwieldy.

"It was just something HR did. But we got very little value from it," Cox said.

"Then COVID hit and that was a point in time when we most needed to understand our employee experience. We wanted real-time insights into what they were facing...