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Case study: Navigating "challenging" conversations about flexible work

When employees want more flexibility than a workplace can offer, it's not impossible to "get everyone onto the same page", according to an experienced HR leader.

HR service provider Catalina Consultants has received Great Place to Work certification, and founder Merilyn Speiser uses each year's employee survey results to determine where to focus, to maintain the organisation's top-scoring areas and improve its lowest-scoring ones.

Last year, she considered the work-life balance score "disappointing" in light of the organisation's extensive flexibility, she tells HR Daily.

"The qualitative feedback we got from quite a few people was that they would like to have more than one day to work from home," Speiser says, and this led to "one of the more challenging consultations" the business has had...

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