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An angry phone call from a client made an employee feel like he was "under attack", and significantly contributed to his psychological injury, a commission has ruled.

It didn't matter if the employee was "overly sensitive" or lacked resilience, as a regulator argued in denying his workers' compensation claim, Queensland Industrial Relations Commissioner Samantha Pidgeon said. What mattered was whether he found the call distressing.

The Outsource Institute of Technology engineering trainer sought workers' compensation for a psychological injury he suffered in April 2023 following the phone call.

The State's Workers' Compensation Regulator accepted the employee's injury arose from or in the course of his employment, but said it wasn't a significant contributing factor...