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CEOs are expecting AI to help organisations achieve new efficiencies in 2026, and it will, but HR leaders should be priming them to anticipate inefficiency first, a Gartner director warns.

In the past year, employers have made some progress in getting the most out of AI, but because "we're in that early phase of experimenting", it's been unsurprisingly limited, Gartner HR practice advisory director Jonathan Tabah tells HR Daily.

The first phase of AI transformation tends to be "very basic and opportunistic application", where it's used to execute existing operational and administrative tasks, Tabah says. This "low-hanging fruit" involves relatively little disruption and change.

"Doing the work that we already do is one way of thinking about applying AI; using AI to do entirely different work is a far more nuanced and sophisticated application," he says...