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A disclosure of mental health issues shouldn't necessarily stop a manager from holding an underperforming employee to account, but the approach they take might need to change, a conflict specialist says.

A major obstacle to effective performance management, especially since the introduction of psychosocial safety regulation, has been a feeling among people leaders that they're walking on eggshells, Ombpoint advisor Holly Wilson tells HR Daily.

Many managers are struggling to strike a balance between showing care, empathy, and support for employees, while also holding them accountable.

Particularly if an employee says they suffer from anxiety or another mental health condition, managers are asking, "How am I supposed to hold them accountable now? I can't touch them," Wilson says...