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When a concern is raised that will potentially result in disciplinary action, HR's early decisions can have a big impact on the success and defensibility of the ensuing process. Watch this Q&A to understand how to triage issues before taking action.

Topics covered include:

• initial considerations after a complaint or issue arises;
• red flags to look out for;
• correctly classifying the issue;
• appropriate responses to misconduct, performance and interpersonal conflict concerns;
• early fact-finding enquiries;
• practical tips for handling common scenarios; and
• common mistakes that create problems later.