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Reframing leadership as a "trust-based, outcome-oriented practice" has helped managers at a newly-hybrid company to lead more efficiently and effectively, according to researchers who studied the transformation.

The four-year study of mid-size Italian company LARI, during its shift to hybrid work, also attributed its success to viewing technology "not only as an operational tool but as a social infrastructure supporting collaboration".

To conduct their evaluation, the researchers, led by Venice School of Management associate professor of organisation design and HR management, Sara Bonesso, analysed company data, including surveys and policies; conducted multiple in-depth interviews; and were in regular contact with the employer's HR director.

They report in Human Resource Management Journal that the employer actively embraced a "reconceptualisation of workplace connection" in which digital tools played a central role in fostering "meaningful relational ties"...