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An employer's "textbook" performance management process has helped it defend an unfair dismissal claim, with the Fair Work Commission rejecting the employee's claims that system errors and team-wide backlogs explained his shortcomings.

An employer's "textbook" performance management process has helped it defend an unfair dismissal claim, with the Fair Work Commission rejecting the employee's claims that system errors and team-wide backlogs explained his shortcomings.

The manager's documented weekly reviews made it clear that her "preferred path" was for the employee to lift his performance; she "took the role of manager seriously and worked hard and consistently throughout the PIP to... identify what needed to be done to close the gap in the [employee's] performance," Deputy President Nicholas Lake said.

The case involved a supply chain planner employed by industrial component distribution company, GPC Asia Pty Ltd. In his role, the employee was responsible for maintaining and updating the relevant data for a set of specific vendors...