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The more that employee relations advisors leverage "the power of enquiry" in their roles, the better placed they will be to serve their stakeholders, according to a workplace strategist.

In the past 20–30 years, the "rise and rise" of HR, individual rights, and regulation in the workplace have transformed the employee relations role – and the skillset it requires, Seyfarth Shaw partner Chris Gardner tells HR Daily.

He has recently produced a white paper on navigating employee relations, in which he says success in an ER advisor role hinges on four key drivers: influence; mastery; judgement; and strategy.

And because ER advisors don't work in binary situations, Gardner says the biggest opportunity for improvement lies in developing skills around judgement and strategic thinking...