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An employer is reporting higher engagement and lower attrition risks among its workforce, following a technology transformation that increased the visibility of work in its pipeline.

Before the switch, human capital solutions and payroll services provider Zalaris was effectively operating as six different businesses, its global head of consulting Mike Ellis tells HR Daily.

Now, it has a more unified, transparent operating model; every project has the same governance structure, and people leaders in different countries are having common discussions, in a common language, and gaining insights from common data.

Ellis had worked with Smartsheet in previous organisations, and he first selected it for two specific use cases at Zalaris: sales estimation; and implementation services project management for its APAC clients...