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Ever-increasing psychological injury claims mean employers are now at a "critical juncture", needing leaders to step up their management of challenging workplace situations. This webcast unpacks the concept of reasonable management action and outlines best-practice ways to approach difficult processes.

Topics covered include:

• the causes and impacts of workplace psychological injury claims;
• employers' intersecting obligations around psychosocial safety;
• liability exclusions for 'reasonable management action' across jurisdictions;
• recent developments in the NSW workers' compensation space;
• cases involving reasonable management action disputes; and
• practical tips and best practices to support reasonable management action.