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When employers are disappointed in the value derived from their talent investments, it's often because they've made decisions "one level too high", according to an authority on human performance.

"The organisations that see a real return on their investment in people are those that bring precision to how skills and capability are aligned in their hiring, development and internal movement decisions," AbilityMap co-founder and CEO Mike Erlin tells HR Daily.

"Capability is a natural state that's informed by our life experiences and behavioural preferences," Erlin explains.

It's influenced by what people do and don't like doing, or what they tend to do under various circumstances, and it's often overlooked when it comes to hiring decisions, he says.

If employers don't factor capability into their decisions about talent, they shouldn't be surprised by unwanted variability in employees' performance, Erlin adds...