A pilot program has demonstrated that training frontline employees to understand and cope with customer misbehaviour can significantly reduce such incidents and their associated costs.
The Fair Work Commission has described an employer's redundancy process as "appalling" in ordering it to compensate a general manager for unfair dismissal.
An employee's unfair dismissal appeal has been rejected, with the Fair Work Commission accepting that his dishonesty and refusal to comply with reasonable directions warranted termination.
The Fair Work Commission full bench has stressed the importance of not jumping to conclusions about future bullying risks involving absent workers; and an employer has been ordered to reinstate an employee sacked due to his age.
An employee who disobeyed an instruction to stop contacting a colleague, and responded to a final warning with blame and excuses, was justly dismissed despite shortcomings in HR's process, the Fair Work Commission has ruled.
Casual employment issues, performance management, misconduct terminations and leadership were hot topics in HR this year, a review of HR Daily's most-read articles shows.
The Fair Work Commission has rejected an employee's claims that his redundancy, which occurred as a result of a new computer system, was a sham. In a separate case, it has ordered compensation for an employee who was dismissed after requesting leave at an inconvenient time.
A decision on employees' personal leave accruals, described as one of the most contentious cases of 2019, is on its way to the High Court. Also in this article: an aggressive employee's dismissal ruling will stand; top HR priorities for 2020; and much more.
An employee who was sacked for applying the wrong protocol when an unexpected safety incident occurred has failed to win reinstatement, despite his unblemished nine-year work record.
A new draft of the contentious religious freedom bill has been welcomed by employer groups, but they say further changes are still necessary. And a casual has lost his appeal against compensation ordered after HR failed to intervene in a rostering dispute.
Costly legal disputes continue to highlight the many risks employers face when managing, disciplining, or dismissing employees while they are absent, injured or incapacitated. Attend this webinar for an up-to-date review of the legal framework applying to workplace absenteeism, injury and incapacity, and lessons from recent case law.
