A pilot program has demonstrated that training frontline employees to understand and cope with customer misbehaviour can significantly reduce such incidents and their associated costs.
The Fair Work Commission has described an employer's redundancy process as "appalling" in ordering it to compensate a general manager for unfair dismissal.
Transformational leadership is becoming acutely critical due to the rate of change and disruption in workplaces, but many leaders remain 'transactional', according to a management expert.
An employee's unfair dismissal appeal has been rejected, with the Fair Work Commission accepting that his dishonesty and refusal to comply with reasonable directions warranted termination.
Many HR practitioners don't feel psychologically safe in their workplace, and perceive that very little tailored support is available, according to research.
The Fair Work Commission full bench has stressed the importance of not jumping to conclusions about future bullying risks involving absent workers; and an employer has been ordered to reinstate an employee sacked due to his age.
New workplace legislation is now in place affecting whistleblowing, payroll, paid parental leave, and more. And, the first modern awards varied under the four-yearly review are about to commence.
An employee who disobeyed an instruction to stop contacting a colleague, and responded to a final warning with blame and excuses, was justly dismissed despite shortcomings in HR's process, the Fair Work Commission has ruled.
Casual employment issues, performance management, misconduct terminations and leadership were hot topics in HR this year, a review of HR Daily's most-read articles shows.
Organisations often have unrealistic expectations when workplace conflicts arise, handballing problems to HR functions, but this webinar will explore what HR's role should – and shouldn't – involve. Premium members should click through to request a complimentary pass, while free subscribers can upgrade their membership level here for access.
General protections claims are the fastest-growing category of applications in the Fair Work Commission, with reforms now underway to stem the tide. This webinar will discuss important developments in both procedural issues and case law.
