The actions HR professionals take in response to employee grievances can have a huge impact on preventing and minimising workplace conflict. Here are 14 ways to de-escalate complaints.
HR professionals' duties under work, health and safety laws expose them to numerous personal legal risks, but certain steps can help them minimise these liabilities and avoid criminal penalties, according to safety and employment lawyer Fiona Austin.
Employees should be taught to "never, ever, wait for feedback", according to performance expert Jamie Resker, who says workers should supplement performance reviews and conversations with "self-driven feedback" from colleagues and clients.
The difference between coaching an employee and simply telling them what to do depends on a coach's ability to build rapport or "connect" with employees, says leadership strategist Steve Fearns.
Are you creating a culture of engagement? How are you managing the risks that LinkedIn poses to your organisation's business information? This week's blog posts discuss these topics and more.
In taking steps to minimise Christmas-related risks, employers should bear in mind it's often clients, not staff, who create the biggest headaches for HR, an employment lawyer warns.
At the core of effective coaching is the ability to ask great questions. In this webcast, leadership consultant and trainer Steve Fearns outlines steps HR professionals can use themselves - or share with line managers - to improve the performance of teams and individuals.
Since legislative amendments took effect in August, every complaint and enquiry to the Human Rights Commission about s-xual orientation, gender identity and inters-x status has been related to employment, so it's clear that employers have some work to do, according to Commission President, Professor Gillian Triggs.
General protections claims are the fastest-growing category of applications in the Fair Work Commission, with reforms now underway to stem the tide. This webinar will discuss important developments in both procedural issues and case law.
