Communication, collaboration & innovation | Page 18 (622 items)

A 'seek to understand' approach to conflict resolution can stop issues from escalating and engender empathy, but for it to work, HR must first build trust, two experts say.

A health and community services organisation whose busy leaders struggle to "down tools" for development has achieved a 100% approval rating on a program designed for new and emerging leaders.

HR professionals play an important part in caring for their organisation's people, but they could be more intentional about looking after themselves, according to an expert who warns a "perfect storm" is brewing.

At leading-edge employers, all former HR playbooks are "out the window" and they're focused on six key areas to move from "flux" to "flow", according to KPMG research.

Mental health pressures on workers are mounting, with many "crawling" towards the "psychological finish line" at the end of the year, a psychologist says.

Today's leaders have been facing two pandemics: COVID and a "cultural virus" characterised by "our individual and collective willingness" to ignore and distort facts, authors say.

When a large employer launched a new complaints process for its workforce it worried about "opening floodgates", but instead it has facilitated better dialogue with employees and clients, its people leader says.

The benefits that matter most to employees might change from one year to the next, but employers could be getting more return on their investment in one category in particular, an expert says.

Leaders should think twice before agreeing to perform additional tasks that won't benefit them, an expert warns.

Secondary psychological injuries represent a growing portion of workers' compensation claims and costs, but they're not well understood or addressed, a mental health specialist says.