A pilot program has demonstrated that training frontline employees to understand and cope with customer misbehaviour can significantly reduce such incidents and their associated costs.
The Fair Work Commission has described an employer's redundancy process as "appalling" in ordering it to compensate a general manager for unfair dismissal.
An employee's unfair dismissal appeal has been rejected, with the Fair Work Commission accepting that his dishonesty and refusal to comply with reasonable directions warranted termination.
The Fair Work Commission full bench has stressed the importance of not jumping to conclusions about future bullying risks involving absent workers; and an employer has been ordered to reinstate an employee sacked due to his age.
An employee who disobeyed an instruction to stop contacting a colleague, and responded to a final warning with blame and excuses, was justly dismissed despite shortcomings in HR's process, the Fair Work Commission has ruled.
Overhauling performance and recognition, then continuing to make small tweaks to the systems, has helped an employer improve its engagement score by more than 30 points.
The Fair Work Commission has rejected an employee's claims that his redundancy, which occurred as a result of a new computer system, was a sham. In a separate case, it has ordered compensation for an employee who was dismissed after requesting leave at an inconvenient time.
General protections claims are the fastest-growing category of applications in the Fair Work Commission, with reforms now underway to stem the tide. This webinar will discuss important developments in both procedural issues and case law.
