The support HR gives to operational managers can have a significant impact on customer service, and ultimately profits, says Hilton Australasia's regional HR director, Richard Todd.
Some managers approach "fierce" or "difficult" conversations with gusto, ignoring the important pre-requisite of a credible, trust-based relationship, says HR Daily Community blogger Michael Brisciana.
Understanding just a few key principles of neuroscience can help managers motivate their teams to better performance, says EnHansen Performance senior coach and facilitator, Kristen Hansen.
When the reality of an organisation's culture doesn't match its espoused values, simple conversations can help bring the "miserable people" into line, says leadership educator Steve Fearns.
There is a widely-held but false perception among medium and large employers that s*xual harassment mostly occurs in small businesses without HR support, says Learning Seat chief executive Tim Legge.
Difference in the workplace often creates misunderstandings that give rise to conflict, but with the right management approach, difference can lead to respect, says Macquarie University professor of management Lucy Taksa.
A lot of the talk surrounding so-called difficult high performers assumes the employee's personality is the problem, but according to Profiles International regional director Mark Purbrick, it's more likely to be the way they're being managed.
The risk of facing an adverse action claim is now a constant threat for employers and individual HR managers, but as case law in the area grows, well briefed employers are more likely to successfully defend them, say employment lawyers.
General protections claims are the fastest-growing category of applications in the Fair Work Commission, with reforms now underway to stem the tide. This webinar will discuss important developments in both procedural issues and case law.
