Analytics, AI and automation might not be HR's "natural habitat", but with training and support to take some myth out of it, they can experiment and optimise "moments that matter", says a transformation expert.
An employer that opted for a 'no rules' approach to hybrid work has since found employees want more structure and guidance around what is expected of them in new ways of working.
Employers were already juggling "a lot of moving parts" in keeping dispersed employees engaged and mentally healthy, but lockdowns are compounding the challenges, an expert says.
Asynchronous communication is the key to work/life harmony, according to a remote-first HR leader. And Qantas has failed to prove it didn't take unlawful adverse action in outsourcing thousands of jobs during COVID-19.
Senior leaders who have started connecting more regularly and directly with their workforce now say they will never go back to the way things were pre-COVID.