Metrics, analytics & data | Page 8 (179 items)

An organisation recognised for outperforming its industry in customer service attributes its success to its strengths-based development focus.

There are nine main ways in which the pandemic will continue to affect workplaces, hiring and talent in 2022 and beyond, a futurist says.

Employers now obtaining greater insight into the skills in their organisation are uncovering some huge surprises, not least among which are the ways employees would like to use and be recognised for their abilities.

HR functions made "significant strides" last year in their use of data and analytics, and organisations fall into three main categories when it comes to their level of sophistication, a Mercer expert says.

Upping the ante on communication has been crucial during the pandemic, but employers run the risk of "paralysing" employees if they don't put some rules and structure around their surveys, a CHRO warns.

All the extra effort employers have put into listening to their workforces is paying off, with a big jump in engagement levels across the board, new research shows.

HR finally received the recognition it deserved in 2020, and a people and culture specialist says there are three ways to maintain its momentum.

An organisation that identified burnout as a major threat to its business, even before the pandemic hit, says a combination of biodata, surveys and trend analysis is helping HR to understand the risk and tailor its response.

Restructuring its workforce to reduce 'excessive hierarchy' has helped an organisation become more agile and improve its customer service, this case study shows.

While 'blind spots' are preventing some employers from utilising their workforce to its full potential, others are ahead of the curve in identifying and addressing them. This HR Daily Premium webcast shares three critical role and talent management case studies.